A charter is a set of rules to organize and harmonize. It is a guide to what to do and what not to do in a specific area. The charters proposed by Ile-de-France Mobilités aim to organize and harmonize all passenger information content by proposing a common transport language throughout the Ile-de-France region.


Prescriptions are tools for implementing the charter to which they are attached. They provide a precise description of the objects to be used in each context. The prescriptions proposed by Ile-de-France Mobilités are tools for:

  • Designing the passenger information content present in transport spaces;
  • Defining standardized data exchange protocols for data contributing to passenger information within the perimeter of Ile-de-France.

Travelers Information Support and Content Charters

The Travelers Information Support and Content Charters defines the principles for the design, distribution and deployment of Travelers Information Support and Content in all public transport spaces (physical sites, remote media) and vehicles in the Ile-de-France region.

Destined for all those involved in transport and mobility in the Ile-de-France region, this charter aims to link the content and media used by Travelers Information Support and Content Charters to the needs of travelers at all times during their journeys in the region. In particular, it defines the level of service expected in transport spaces and vehicles. It must be applied by transport operators whenever the context and specific nature of the network allow. [It is neither a graphic charter nor a layout guide]

The Travelers Information Support and Content Charters is structured around 3 documents, which can be downloaded below:

  • The "Places" booklet describes the travelers information system to be implemented in the various transport spaces (traveler needs, information content, organization and hierarchization principles, etc.);
  • The "Contents" booklet describes the syntax to be adopted for each passenger information content present in the transport space (formalism, legibility rules, etc.);
  • The "Information" booklet describes the syntax to be adopted for each passenger information content present in the transport space (formalism, legibility rules, etc.).);
  • The "Remote Media" booklet describes the syntax to be adopted for passenger information content available on the Internet (sites, social networks) and mobile applications, in complementarity of use with on-site information media (passenger needs, information content, principles of organization and prioritization, formalism, readability rules, etc.)

Cartography Requirements

The Cartography Requirements are a design guide for the production of passenger maps. These maps are harmonized and structured to reflect a range effect, notably via the definition of a "transport language" common to the whole of the Île-de-France region and taking into account the entire transport offer available without distinction of operators.

This document complements the Charter of Supports and Contents and is intended to guide map designers and producers in the production of passenger maps (choice of map type, methods of representing stop points, direction of traffic, hubs, etc.).).

The document is broken down into two booklets and a library of objects:

  • A booklet defining the governance and ambitions of Ile-de-France Mobilités (intended in particular for decision-makers);
  • A booklet intended for designers;
  • The library of cartographic objects.

Signage requirements

Prescriptions signage presents all the graphic elements prescribed by Île-de-France-Mobilités in terms of Passenger Information and signage, as well as the principles of construction and application of graphic objects.

Indicated to transport and mobility players in Île-de-France, prescriptions signage aims to establish a coherent Passenger Information system for all users of the Île-de-France transport system. They are intended to guide operators in the construction of signage and passenger information elements (choice of font, color palette references, pictogram usage methods, etc.).

They are structured around the 6 downloadable resources below:

  • A repository of "signage requirements for public transport and mobility operators in the Paris Region", presenting all the graphic elements available on the PRIM platform, followed by implementations at bus stops, tramway stations, metro stations and train/RER stations (in draft) ;
  • A library of graphic objects divided into 13 categories (Île-de-France mode symbols, new mobility and intermodality services, services located in transport spaces, places of interest, traffic information, information services and transport tickets, means of payment, accessibility, safety, hygiene, prohibitions, regulations and directional arrows) ;
  • A library of templates, providing users with ready-to-use elements (commercial information posters, planned disruptions, bus travel knowledge, rules of use and safety and stop timetables);
  • A folder containing color charts (CMYK colors for paper application and RGB colors for digital application);
  • A folder containing the fonts of the Île-de-France Mobilités signage system: IDF Voyageur (whose use is favored in constrained spaces) and Grand Paris (whose use is favored in dense spaces) ;
  • A folder containing tools to help design bus route indexes.

Functional and graphic specifications for digital displays

The digital display reference system prescribes the functional and graphic elements (static and dynamic) of digital displays (on-board and on-site), applicable in normal and disrupted, planned and unplanned situations.

This reference system and the accompanying library are intended to guide Paris region transport operators in the design of passenger information (choice of content, principles for prioritizing information, ways of indicating disruptions, etc.).

This repository is structured around several sections, which can be downloaded below:

  • A repository dedicated to the Bus / BHNS / Coach mode (Volume 1);
  • A repository dedicated to the Tramway mode (Volume 2);
  • A repository dedicated to the Train / RER / Métro modes (in project);
  • Additional libraries, containing illustrations and examples of animations :
  • A library dedicated to Bus / BHNS / Coach mode;
  • A library dedicated to Tramway mode.

This is a target vision supported by Île-de-France Mobilités; operators are therefore asked to apply and integrate these elements as far as possible on all equipment.

Requirements for Circumstantial Traveler Information

Île-de-France Mobilités has drawn up this document, the Requirements for Circumstantial Traveler Information, which aims to stabilize operators' practices and provide a repository of harmonized traveler information messages for the handling of planned and unplanned disruptive situations for all static and dynamic content.

The aim is to harmonize and make consistent the practices and messages broadcast to travelers across all traveler information content. These requirements are fully in line with the ambitions and objectives of the Schéma Directeur de l'Information Voyageurs.

Focusing primarily on the BUS mode, this document defines the design principles and editorial rules for Circumstantial Traveler Information messages to be followed by operators. Intended to be fully operational, it provides examples of practical application, over time and on all media.

The document deals with all disrupted situations encountered by passengers, such as works, industrial action, all types of planned disrupted situations and unforeseen disrupted situations. It also defines the messages broadcast in normal situations.

A template library provides users with ready-to-use elements (works, social movements, other planned disrupted situations and Snow Plan) for broadcasting static media.