Personal data

Information notice relating to personal data.
From its websites, Île-de-France Mobilités, in its capacity as data controller, may collect and process information that identifies you (for example: your name, your personal contact details, your IP address). This information is hereinafter referred to as "Personal Data" or "Data".

Data protection is essential to build a relationship of trust. To this end, Île-de-France Mobilités constantly ensures compliance with the legal rules — the General Data Protection Regulation 2016/679 of 27 April 2016 and the Data Protection Act 78-17 of 6 January 1978 as amended — on the protection of Personal Data and intends to ensure responsible governance of its IT files as well as the greatest transparency on the Data processing it operates. As such, Île-de-France Mobilités has appointed a Personal Data Protection Officer (or DPO). It ensures that the processing of Personal Data implemented by Île-de-France Mobilités complies with the applicable regulations.

This information notice explains why Île-de-France Mobilités may collect your Data, how your Data will be used and protected, how long it will be kept and the rights you have.

Who are the people whose Data is collected?

Visitors to websites managed by Île-de-France Mobilités and account holders.

What data does Île-de-France Mobilités use and where does it come from?

All Data collected will be provided by site visitors and account holders.

For what purposes and on what grounds is your Data collected and used?

Contact form

By filling in our contact forms, you consent to Île-de-France Mobilités collecting and processing your Data in order to be able to identify you and respond to your request.

Subscription to Île-de-France Mobilités alerts (emails)

By subscribing to our alerts, you consent to receive information by email related to Île-de-France Mobilités. You can unsubscribe at any time by clicking on the link provided for this purpose in each of our communications.

Creating an account

The creation of an account allows the user to benefit from all the features of the site.

Cookies

When you visit the Site, cookies are placed on your computer, mobile phone or tablet.

Setting a cookie

A cookie is a text file that is placed on your computer when you visit a site or view an advertisement. This is a sequence of information, usually small and identified by a name, that can be transmitted to your browser by a website you connect to. Your web browser will keep it for a certain amount of time, and will send it back to the web server every time you reconnect to it. Cookies have multiple uses: they can be used to memorize your customer ID with a merchant site, the current contents of your shopping cart, an identifier to track your browsing for statistical or advertising purposes, etc.

The purpose of a cookie is to collect information relating to your browsing and to send you services adapted to your device (computer, mobile or tablet). Cookies are managed by your internet browser. You can object to the storage of cookies by configuring your browser for this purpose.

The cookies used by the Site are those intended for authentication.

Authentication cookies

The authentication cookie allows the user to remain authenticated to their account, even if they change their browsing session.

Setting your web browser

You can choose to disable these cookies at any time. Your browser can also be set to notify you of the cookies that are placed on your computer and ask you to accept them or not. You can accept or reject cookies on a case-by-case basis or refuse them systematically. We remind you that the settings are likely to modify your conditions of access to our content and services requiring the use of cookies. If your browser is set to refuse all cookies, you will not be able to take advantage of some of our services. In order to manage cookies as closely as possible to your expectations, we invite you to configure your browser taking into account the purpose of the cookies.

Internet Explorer

In Internet Explorer, click the Tools button, and then click Internet Options. On the General tab, under Browsing history, click Settings. Click the View Files button.

Firefox

Go to the Tools tab of the browser then select the Options menu in the window that appears, choose Privacy and click on Show Cookies

Safari

In your browser: Choose the Edit menu > Preferences. Click Security. Click on Show cookies

Google Chrome

Click the Tools menu icon. Select Options. Click on the Advanced Options tab and navigate to the Privacy section. Click the Show Cookies button.

Edge

In Microsoft Edge, go to More... > Settings. Select Show advanced settings. Under Privacy & Services> Cookies, select the option that's right for you

Who has access to your Data?

Île-de-France Mobilités takes all necessary measures to guarantee the security of the Data it has collected but also its confidentiality, i.e. to ensure that only authorised persons access it.

Only persons authorised by virtue of their activities within the competent services of Île-de-France Mobilités, in charge of the corresponding processing, have access to your Data within the limits of their authorisations.

Similarly, our service providers may have access to your Data as necessary and in a secure manner in the context of the performance of their service.

Certain authorities will also be provided with your Data, in accordance with applicable laws and regulations.

How long is your Data stored?

Your Data is kept according to the legal deadlines in force.

What are your rights over your Data?

Within the limits and conditions permitted by the regulations in force, you may:

• Access all of your Data;
• Rectify, update and delete your Data, subject to legitimate reasons;
• Object to the processing of your Data for legitimate reasons and to the processing of your Data for prospecting purposes without any reason;
• Request the portability of your Data, for processing based on your consent or on the performance of a contract entered into or to be concluded;
• Request a limitation of the processing we carry out in relation to your Data;
• Withdraw your consent at any time (for any processing subject to your consent);
• Lodge a complaint with a competent supervisory authority, i.e. that of the country of the European Economic Area in which your habitual residence is located, or your place of work or the place where the alleged violation of the regulations would have been committed (in France, the CNIL ).

In addition, you have the option of providing us with instructions relating to the retention, deletion and communication of your Data after your death, which instructions may also be registered with a "certified digital trusted third party". These directives may designate a person responsible for their implementation. Otherwise, your heirs will be designated.

How to exercise your rights?

To exercise your rights, please contact our Data Protection Officer by e-mail or post, indicating your surname, first name, contact details and providing a copy of your identity document.

Data Protection Officer

Postal address: Île-de-France Mobilités, 41 rue de Châteaudun, 75009 Paris

Email: [email protected]

To request deletion of your account, please send an email to [email protected]