Requirements for Circumstantial Traveler Information
Île-de-France Mobilités has drawn up this document, the Requirements for Circumstantial Traveler Information, which aims to stabilise operators' practices and to have a referential of harmonised passenger information messages for the treatment of planned and unforeseen disrupted situations for all static and dynamic content.
The objective is to harmonise and make consistent the practices and messages disseminated to passengers on all passenger information content. These requirements are fully in line with the ambition sought by the Passenger Information Master Plan and its objectives.
Focusing primarily on the BUS mode, this document defines the design principles and the rules for drafting the Requirements for Circumstantial Traveler Information messages to be followed by operators. Intended to be fully operational, it provides examples of practical application, over time and on all media.
The document deals with all the disrupted situations encountered by passengers, such as roadworks, social movements, any type of planned disrupted situation and unforeseen disrupted situations. It also defines the messages broadcast in normal situations.
NEW IN 2025 : In addition, Ile-de-France Mobilités provides mobility operators with a Guide to the Use and Adaptation of Static Supports. This is accompanied by libraries of templates and tools allowing users to have ready-to-use elements (posters, commercial information, knowing how to travel, buses,...). You will find them in the " Guide to Static Media" section of this page.